The cancellation and refund policy is only applicable to all online payments made through mobile app and website for booking appointments.
In case cancellation is initiated by end user:
Before Schedule Appointment Time – No Consultation Fees will be refunded. However they can request to reschedule the appointment date and time. Even then the user failed to attend for consultation, the only option available for the user is to apply for fresh consultation by making fresh payment.
In case the cancellation is intiated by the end user after Scheduled Appointment Time- no Consultation Fees refund nor rescheduling appointment will be possible.The only option available for the user is to apply for fresh consultation by making fresh payment.
In case Cancellation is initiated by relevant hospital due to unavailability of Doctor:-
Either 100% of consultation Fees will be refunded to end user Or fresh date and time will be alloted for consultation.
In the event of refunds, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Amount will be refunded within 7 working days.